Privacy Policy
Last updated: 8 October 2026
This policy explains how Aqua Rise Plumbing Pty Limited (ABN 23 666 546 925), trading as Aqua Rise Plumbing (“we”, “us”), handles personal information collected through this website. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
- Enquiry form: your name, email address, phone number and the details of your plumbing issue.
- Phone calls and emails: whatever you choose to tell us when you contact us directly.
- Website usage: technical information such as your IP address, browser type and the pages you visit, collected by the services listed below.
Why we collect it
We use your details to respond to your enquiry, quote and carry out plumbing work, follow up on jobs, and keep the records a business is required to keep. We do not sell your personal information, and we do not use it for marketing unless you have asked us to.
Services that process information for us
- Web3Forms receives enquiry-form submissions and delivers them to us by email.
- Cloudflare hosts this website and keeps standard server and security logs.
- Google Maps is embedded on some pages, and our Google reviews are displayed using Trustindex. These services may set cookies and receive your IP address when the page loads.
- Google Analytics helps us understand how visitors use the website. It uses cookies and reports usage in aggregate.
Some of these providers store data outside Australia, including in the United States. You can block or delete cookies in your browser settings; the website will still work.
Access, correction and complaints
You can ask to see or correct the personal information we hold about you, or raise a privacy concern, by calling 0411 251 759, using our contact form, or writing to us at Unit 39/6 Bellambi Lane, Bellambi NSW 2518. We will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.